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Santander is getting 1,300 complaints a day

Santander received around 1,300 complaints a day in the first six months of this year.



Solving the loaded question

The issue of premium loading has flared up this summer and is dividing the industry. Current commission rates on protection are quite adequate. I have no problem negotiating on the basis of volume business, which I am sure lots of big networks do on a regular basis, but what I object to is when this […]

Opportunities rise for event-driven managers

Fund of hedge fund managers International Asset Management and LGT Capital Partners are seeing an increase in opportunities for event-driven managers. IAM has a neutral view of returns from these strategies, which it sees as medium risk. It says merger arbitrage deals have provided steady returns for event-driven managers who are able to benefit from […]


Aviva director gets Aifa top job

Aviva director of distribution development Stephen Gay is to replace Chris Cummings as director general of Aifa. Gay also becomes director general of the Association of Mortgage Intermediaries and Association of Finance Brokers. Gay has over 25 years experience in the industry, most recently overseeing Aviva’s retail distribution review work and launching its RDR adviser […]


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