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Royal & SunAlliance stresses that fine cases predate merger

Royal & Sun Alliance Life & Pensions is stressing that its £225,000 fine by the PIA relates to pre-merger activity dating before 1996.


This was prior to the creation of a joint marketing operation for Sun Alliance and Royal Life.


The life office says that it was set an original date of July 31 1997 to complete 90 per cent of priority one cases which was the earliest deadline for any life office.


Royal & Sun Alliance says it remains committed to conducting the review swiftly to ensure anyone affected receives the appropriate redress.

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