View more on these topics

Royal Liver boosts consumer website

Progress from Royal Liver has revamped its website so it now provides answers to the most common non-underwriting protection queries.

The website, www.ifa.royal-liver.com/customer, outlines what to do and who to contact in the event of a claim, the products Progress offers and how they work, answers to frequently asked questions and links to websites for further information.

The technology behind the updated site is similar to that used for Progress’ ‘virtual underwriter’ tool launched last October.

IFA marketing consultant Helen Southgate says: “The aim of the new customer website is to provide customers and their advisers with practical information, using a modern alternative to picking up the phone. It also shows that we remain committed to treating customers fairly in an online world where the internet may be a more preferable choice for some of our customers.”

Recommended

Chattel drive

Since last October’s pre-Budget report, there have been predictions that thousands of non-domiciliaries may decide to leave the UK. This prospect has become even more likely after the draft legislation on amending the residence and domicile rules was published in January.

Swip staff answer the call

The Diary gets many press releases in its email box each week but one from mortgage PR guru Richard Hurst caused amusement in the office last week.In a bid to get publicity for his client, specialist lender Swift Group, Hurst revealed how the firm had chosen a member of staff to be the voice on […]

Newsletter

News and expert analysis straight to your inbox

Sign up

Comments

    Leave a comment