View more on these topics

Robert Reid: Ticking time bomb of consultancy charging

Sometimes having first mover advantage is of no benefit whatsoever. When I set up Syndaxi as a fee based business in 1998 we competed against firms who offered “free advice”.

Rob Reid glasses 150

Things got better when we spent longer explaining our approach and contrasting it against the approach of the majority, but I felt no early mover advantage till much later.

As the RDR came closer having over 15 years of costing advice put us in a good position but we still lost out to those who costed advice on what they felt the client would accept rather than basing it on what it costs to deliver.

I remain amazed at the number of firms who do not log time and therefore have no real information on what their proposition costs to deliver. As unbundling of charges become more prevalent this will become increasingly important.

The arguments continue on consultancy charging as we wait for Steve Webb’s consultation output re the fairness of it being applied when only minimum contributions are being made.

Personally I can’t see that it fits TCF from any perspective. Before anyone starts to hit the comment button let me point out that Influential MPs; the Financial Conduct Authority; and the DWP take slightly different views but they seem to converge on consultancy charging being inappropriate and not just for auto enrolment.

Now some argue that even if employees decide to opt out of advice then there can still be a charge for advice to the employer. This is despite that fact that it is paid by the employee through the application of consultancy charging to their pension plan.

I am sorry but this is an argument with no merit. After all, does an employee pay toward Health and Safety advice? No, they do not as the employer has to comply just as he has to comply under Auto Enrolment.

What seems to be happening here is that far too many advisers are seeing consultancy charging as an alternative to commission.

From the time that the Society of Pension Consultants published its guidance (having been asked to do so by the then regulator the FSA) the importance of the deductions being for the benefit of the member both in size and frequency has been made clear.

At the same time we have the announcement re the pot follows member only if we move to “clean pension wrappers”. This could have major impact on life company profits if the output from the Office of Fair Trading enquiry effectively cites any penalty as unfair then valuable cross subsidies will be lost.

The idea that this will apply only to “new” plans misses the point and if anything increases the risk that pre-RDR plans will be replaced or more likely the trail payments will cease and that income flow used to reduce the charges.

Returning briefly to consultancy charging, to have this debate so late is ridiculous. No matter where you stand on any of the key issues it should have been settled years ago.

Just where this leaves auto enrolment is anyone’s guess; those who played pass the parcel on this key issue in the FSA should feel ashamed that they have effectively robbed us of the most scarce resource, that being time.

Employers are now starting to realise that they need help but will quickly turn off if pensions are the leading edge of any pitch or conversation.

In closing, the news that Tesco is launching a non-advised annuity service made me wonder if the purchase of an annuity with them would qualify for Clubcard points? But, if so, would we then have HMRC popping up and taxing them after all there are just another rebate are they not?

Robert Reid is managing director of Syndaxi Chartered Financial Planners



E&Y: Mutuals ‘well positioned’ to fill post-RDR advice void

Ernst & Young says the mutual sector is “well positioned” to fill the void left by banks that are no longer willing to provide financial advice to the mass market. Axa and Santander have both closed their advice arms in recent months. Other major banks such as Barclays and HSBC will only offer advice to […]

PPI appoints Chris Curry as director

Research organisation The Pensions Policy Institute has appointed Chris Curry to succeed Niki Cleal as director. Curry, who has been PPI research director for 11 years, will succeed Cleal when she steps down in June. PPI chairman of council Michael Pomery says: “Chris Curry emerged from a very thorough selection process as the outstanding candidate […]


Skandia launches clean share classes with rebates

Skandia has begun offering 75 basis points share classes on its platform with rebates of 8bps. Following the HM Revenue & Customs announcement in March that rebates must be taxed, Skandia confirmed last month it will offer clean share classes with rebates. The platform said last month it is focusing on adding clean share classes […]


FOS reports rise in Isa complaints over introductory offers

The Financial Ombudsman Service is reporting a rise in Isa complaints around short-lived introductory offers and varying interest rates. In the latest issue of Ombudsman News, published today, the FOS says Isa complaints increase towards the end of the financial year in April as firms promote their Isa products and consumers rush to take up […]

The return of emerging markets

Ewan Thompson, Head of Emerging Market Equities, Neptune Although in political terms 2016 will be remembered for the seismic shocks of the Brexit vote and Trump’s presidential victory, the year was also a watershed for the global economy and emerging markets in particular. Following five years in the wilderness, the conditions are now in place […]


News and expert analysis straight to your inbox

Sign up


There are 4 comments at the moment, we would love to hear your opinion too.

  1. Whatever next, employers will be asking employees to pay for a payroll service to pay their salaries.

    Sorry I missed last weeks online offering Robert and the news about Bob Marriott – we both benefitted from his wisdom many years ago.

  2. Robert Reid makes a lot of sense. As he says, why wasn’t this resolved BEFORE auto enrolment started.

  3. Like so many others, Robert seems to have forgotten the key driver behind the RDR – transparency.

    Ultimately, advice charges are paid for by Members however they are delivered, because employers decide how much they can afford on employee benefits, and then break those down into Fees, contributions, insurance premiums, etc.

    What Consultancy Charging does, is to make the costs of that advice transparent – it’s effectively saying to the member, ‘your contribution to the fee paid to your employer’s adviser for the scheme is £x’.

    It seems that Robert, like most stakeholders – including the government – have belatedly decided that transparency isn’t so valuable after all. It’s just a shame that they’ve waited until after the Providers have spent millions of pounds delivering the capability to arrive at this conclusion.

    It goes without saying of course, that those millions will ultimately also be paid for by members through increased product AMCs. As ever in our Pensions Industry, it’s the consumer who’s left paying the bill without getting the benefit. No wonder Pensions have such a bad rep in this country.

  4. Eliot,
    I have stated CC would not work from day one nothing belated there, and transparency is what I called for since the days of SOFA, well before RDR was even thought of; its a pity your verbosity is not matched by your research!
    AE is not voluntary so your comments about employers budget are not relevant AE is not about pensions if you think it is you have lost the plot.

Leave a comment


Why register with Money Marketing ?

Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

News & analysis delivered directly to your inbox
Register today to receive our range of news alerts including daily and weekly briefings

Money Marketing Events
Be the first to hear about our industry leading conferences, awards, roundtables and more.

Research and insight
Take part in and see the results of Money Marketing's flagship investigations into industry trends.

Have your say
Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

Register now

Having problems?

Contact us on +44 (0)20 7292 3712

Lines are open Monday to Friday 9:00am -5.00pm