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ABI: Providers took 200,000 calls in first week of pension freedoms

Providers handled over 200,000 calls from customers in the first week following the introduction of pension freedoms, according to the Association of British Insurers. ABI figures out today show members of the trade body received 229,932 calls between Tuesday and Friday last week about the reforms. This is a 214 per cent increase compared to […]

Tony Wickenden: Should Help to Buy Isa’s incentive method extend to pensions?

One of the big headline grabbers from last month’s Budget was the Help to Buy Isa. Like pension freedom, a superficially easy concept to present and understand.  Also like pension freedom, however, there is a little bit more detail to get to grips with. The most obviously available further information on the Help to Buy […]

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John Chatfeild-Roberts: The oil price play has many more acts to run

It is easy to be wise after the event but given the ending of quantitative easing by the US Federal Reserve last year (and therefore no more extra dollars being “printed”) simple economic theory would predict that the price of something no longer in excess supply should rise. And it did! From the end of […]

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Nick Bamford: Time for a systems and processes check up

Good advisory businesses typically operate with consistent systems and processes that enable them to produce bespoke outcomes for clients. Starting from scratch each time to deliver advice and allowing individuals in the firm to be left to their own devices to determine how to deliver such advice seems like a recipe for disaster. In light […]

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A more personal approach to underwriting

Development Underwriter Toni Liddell talks about how changes to Royal London’s underwriting approach have resulted in products and services that better meet customers’ needs, including those with existing medical conditions. How would you describe Royal London’s approach to underwriting? Underwriting philosophy touches every part of our business – from product development through to claims. We […]

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