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Riley email barrage hits IFAs

Scottish Life has apologised after bombarding over 100 IFA firms with thousands of copies of an email, leaving several advisers’ email systems crippled.

CBK principal Peter Chadborn says he got over 2,000 emails containing information on Scottish Life’s new investment bond Riley which clogged up the firm’s system.

The Colchester branch of CBK had to shut down its email system for several hours and Chadborn says he is considering claiming compensation from ScotLife for the time and money lost in trying to resolve the problem.

ScotLife says the emails were sent to 117 advisers due to a technical fault but the problem has since been rectified.

Highclere Financial Services partner Alan Lakey was also hit by the email barrage and says it crashed his email system three times in one day.

Lakey says: “It was a real inconvenience but I will not be seeking compensation. It does not make me friendly towards Scottish Life.”

Scottish Life spokesman Roger Edwards says: “We apologise unreservedly for the great inconvenience this has caused a small number of IFAs. If people want to speak to us about pot-ential compensation, they should contact us.”

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