The importance of effective recruitment should not be underestimated. Getting the right people into organisations brings success and strength – getting the wrong people can bring a heavy price. As such, recruitment should be given due care and attention, with businesses planning proactively around current and future requirements.At BM Solutions, human resources are an integral part of the management system and recruitment is given great importance. Our business is based around quality service and consistency and we clearly value the role that our people play in getting this proposition right. BM Solutions’ recruitment needs stretch across the business, ranging across seniority levels and functions. As the market leader in specialist mortgages, the standards set for recruiting people to the business are extremely high. When looking for people, BM searches for those who can fit with its culture, requiring a blend of experience, core compet-encies and motivation. Finding applicants does not prove difficult and two general approaches to recruitment are taken. In general, roles at junior and intermediate levels are recruited from inside the business, growing our people’s competencies from within. As a business, we always have a great source of people who benefit from succession and talent management. At senior levels, if there are not appropriate people in the business ready for succession, then a head-hunting agency is used. Roles at these levels can often be very demanding and experience specific. For example, the recruitment of business development managers requires very specific applicants. They need the right experience and the right traits, that is, self-motivated and target-driven. Producing accurate role profiles in this type of scenario is vital. It is, of course, also beneficial to encourage new talent into the industry. BM Solutions takes an active role through the launch of a graduate recruitment programme last year. As highlighted, being a leading player in the industry means we are well placed to attract talent. However, historically, the financial services industry has been London-based and the most common hurdle for us can be attracting the people we want to the West Midlands. Generally, however, this is a temporary hurdle to address. Visiting the head office, sensing the culture and experiencing the motivation to succeed allows people to realise that the midlands is not as far behind the times as might have been thought. It is always difficult to predict the future but BM Solutions knows it is well placed in recruitment through a continued proactive approach. Recruitment is not simply reacted to as each vacancy arrives. Forward planning and people management allows our business to ensure that we get the right people in the right place at the right time.