View more on these topics

Review drags on as watchdog battles with PSO

A year-long feud between the Inland Revenue and the Financial Services

Ombudsman is being slammed by the pension industry for delaying the

conclusion of the pension review.

The ombudsman has been trying to get the Pension Schemes Office to relax

rules which have restricted cases which qualify for the category

“unsuitable sale” and require compensation.

But consumers and intermediaries are being kept in the dark and the

industry is unable to conclude the review.

The news comes nearly a year since the Revenue caved in to complaints from

the ombudsman on restrictions on compensation payouts, meaning some

policyholders could be short-changed.

The ombudsman is seeking authority from the Revenue to compensate cases

which are currently left out of the review to pay back their contributions

plus interest.

Those potentially missing out on compensation as a result of the Revenue&#39s

rules include consumers missold pension mortgages.

An ombudsman lawyer admits: “Unfortunately, things are looking very grey

at the moment but we hope to speak with the Revenue shortly and release a

statement to the PIA on revised guidance.”

Scottish Life head of communications Alasdair Buchanan says: “From an

industry point of view, it is bad news. What we really want is an end to

the pension review. This will make it look like the industry is dragging

its heels. No one wins by arguing the toss. We need to resolve this and

restore consumer confidence.”

But the battle looks set to rage on as, in recent correspondence, the

Revenue says even pension mortgages that do not yield enough to make

mortgage repayments should not be cancelled.

Revenue spokesman David McKenna says: “From our point of view, this will

not constitute an unsuitable sale.”


Change of name for Johnson Fry as it looks to boost retail funds

Moneyextra has set up moneyextra insurance, a new fully online virtualmarketplace for personal lines of insurance.The service offers product providers real-time feedback on the profiles ofprospects and customers.It allows insurers to monitor their competitiveness and manage theirmarket position by amending products and rates online, creating a virtualmarketplace where products and rates are matched to consumer […]

Investment View

Property enjoys a special place in the minds of the British. We are morelikely to own our own home than to rent in this country. Many fortunes havebeen made in the commercial property market but it is all changing fast.Last week&#39s announcement that Britain&#39s second-biggest property company,MEPC, is to quit the public arena served as […]

&#39Technology spellsthe end of panels&#39

New technology will soon make IFA product panels redundant, claimsresearch specialist Synaptic Systems.It believes panels restrict choice and do not provide customers with trueindependent advice since they are often restricted to a handful ofcompanies chosen using subjective criteria.Synaptic, which offers software packages to more than 3,000 IFAs, says itssystems allow IFAs to select the most […]

Friends in deed

Are friendly societies the next demutualisation target? As most buildingsocieties of any size have fallen to the demutualisation trend,carpetbaggers&#39 attention has spread to the life companies and speculationmounts that friendly societies could be their next prey.With £13bn under management, almost six million members and a totalannual income of just under £3bn, the sector looks ripe […]


News and expert analysis straight to your inbox

Sign up


    Leave a comment


    Why register with Money Marketing ?

    Providing trusted insight for professional advisers. Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and thought leadership.

    News & analysis delivered directly to your inbox
    Register today to receive our range of news alerts including daily and weekly briefings

    Money Marketing Events
    Be the first to hear about our industry leading conferences, awards, roundtables and more.

    Research and insight
    Take part in and see the results of Money Marketing's flagship investigations into industry trends.

    Have your say
    Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

    Register now

    Having problems?

    Contact us on +44 (0)20 7292 3712

    Lines are open Monday to Friday 9:00am -5.00pm