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Rethink on extranet audits

A scheme from Origo to audit life offices’ extranets has been watered down after providers feared that they would fail the award criteria.

The gold, silver and bronze levels for the kitemark scheme have been scrapped in favour of a single award. A proposal to mystery-shop extranets was dropped despite worries from some on the committee steering the scheme that, without this as part of an audit, “significant failings” may not be uncovered.

The scheme judges the functionality and usability of extranets for advisers. Only two firms have had their extranets audited and four are in the pipeline. The scheme is due to launch this month.

Unipass general manager Gary Miller says: “There has been a little delay in getting it agreed but what we did not want to do was launch it quickly with one provider. Going from three to one is a strengthening of the scheme. Now everybody has to reach the highwater mark and that is better for the adviser. Before, a provider could do very little work and get an award.”

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