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Joanne Smith: Don’t let poor performance management lead to misselling

Despite recent industry improvements on staff incentives in a bid to reduce misselling, wider performance management techniques have been found to negatively influence the behaviour of frontline staff. The FCA has been clear in its stance that firms that offer staff incentives or use ‘pushy’ performance management techniques to drive sales are not operating in […]

Behind the headlines: Cicero’s Iain Anderson

Following the election, the political landscape has shifted. With a Conservative Government, a resounding victory for the SNP, and Labour forced to rethink its strategy, what will this unexpected turn of events mean for financial services? Money Marketing editor Natalie Holt talks to Cicero director and chief corporate counsel Iain Anderson about how the exit […]

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Rathbones’ Q1 outflows hit £414m

Rathbones’ total funds under management rose 6.3 per cent to £28.9bn at the end of the first quarter, but outflows at the unit were up 17 per cent. Total funds grew from £27.2bn in December 2014, rising 26.8 per cent year-on-year, according to the firm’s results for the first three months of 2015. However, outflows at the division […]

MM leader: Shock election points to unstable future

As soon as that exit poll came out at the top of election night pointing towards a Conservative majority, the shock among political pundits (and indeed the electorate) was palpable. The pollsters, who had been widely forecasting a hung parliament, had to hastily rip up their predictions. The resounding support for the Tories, as well […]

Life cover for life

When someone mentions whole of life plans, most people will think of a niche product that serves as an inheritance tax planning tool for high-net-worth clients. And it’s really not surprising they’ve been pigeonholed in that waybecause before the arrival of RDR in 2013, that’s more or less exactly what they were. For advisers thinking […]

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