View more on these topics

Regulators fine RBS £56m for IT meltdown

The FCA and PRA have fined Royal Bank of Scotland £56m for an IT failure in 2012 that left customers unable to pay bills or access cash from their accounts.

In the first time the two regulators have taken joint enforcement action, the FCA has fined the bank £42m, and the PRA has fined it £14m.

The FCA says RBS failed to put in place resilient IT systems which could withstand, or minimise the risk of, failures.

In June and July 2012, a software upgrade saw 6.5 million RBS, NatWest and Ulster Bank customers face disruption to account services for two weeks. That year RBS made a provision of £175m in compensation for those affected.

FCA director of enforcement and financial crime Tracey McDermott says: “Modern banking depends on effective, reliable and resilient IT systems. The banks’ failures meant millions of customers were unable to carry out the banking transactions which keep businesses and people’s everyday lives moving.
“The problems arose due to failures at many levels within the RBS group to identify and manage the risks which can flow from disruptive IT incidents and the result was that RBS customers were left exposed to these risks. 

”We expect all firms to focus on how they ensure that they can meet the requirements of their customers when looking at their IT strategies and policies.”

On 17 June 2012 RBS’ centralised IT function Technology Services upgraded the software that processed updates to customers’ accounts overnight. 

When it noticed problems with the upgrade it decided to uninstall it without first testing the consequences. Technology Services did not realise, however, that the upgraded software was not compatible with the previous version, which caused the disruption. 

The FCA found that RBS did not have adequate systems and controls to identify and manage its exposure to IT risks. 

It found there were inadequate testing procedures for managing changes to software, and that the risks related to the design of the software system that ran updates to customers’ accounts were not identified.

Earlier this month, the Central Bank of Ireland fined Ulster Bank £2.8m over the failure.



Consumer Panel hits out at ‘unacceptable’ fund management costs

The FCA Consumer Panel has called for urgent reform of investment management charges, saying it is “unacceptable” that costs are not disclosed to consumers. Research commissioned by the panel, published today, found that the full costs borne by investors are not known, with a number of costs not properly measured or declared. It concluded that […]


Lloyds and Which? moves lay bare protection advice challenges

Advisers say the challenges of selling protection have been laid bare after Lloyds Banking Group pulled out of standalone protection advice and Which? decided to scrap plans for a protection advice arm. Last week, Money Marketing revealed Lloyds will no longer offer standalone advice on protection products through its Halifax, Lloyds Bank and Bank of […]

David Gauke MP

Treasury dismisses Steve Webb plan to ‘unwind’ annuities

The Treasury has dismissed pensions minister Steve Webb’s plan to “unwind annuities” claiming it cannot rip up existing contracts. At the Taxation of Pensions Bill committee hearing last week, Treasury financial secretary David Gauke said there has to be a cut off point for people accessing new freedoms, opening up a clear rift with his […]


MPAA consultation

By Fiona Tait, pensions specialist The chancellor’s announcement of proposed cuts to the Money Purchase Annual Allowance means it will be more important than ever to be able to tell your PCLS from your UFPLS What was in the statement? Not much. The chancellor spared three sentences to inform us that the Money Purchase Annual Allowance will be reduced […]


News and expert analysis straight to your inbox

Sign up


There are 4 comments at the moment, we would love to hear your opinion too.

  1. Good Mortgage Man 20th November 2014 at 10:11 am

    Great news! I am assume our fees will be coming down next year then…

  2. Interesting chat with my wife this morning on this topic:

    W: Weren’t they find a huge amount the other week?

    Me: Yes

    W: Who owns RBS?

    Me: Mainly the Government.

    W: Who actually fines RBS?

    Me: Basically, the Government.

    W: So basically the Government is fining itself? And doesn’t all government money come from taxpayers?

    Me: You have it in one!

  3. My sentiments exactly, Harry.

  4. Apologies for the typo – Fined

Leave a comment