Positive Solutions chief executive Jim Reeve has conceded that training support and communication during the rollout of the firm’s True Potential platform were “inadequate” and “uncoordinated” but has also criticised some partners for their own lack of preparation and negative attitude.
At Positive Solutions’ National Partners Forum in Birming-ham last week, Reeve acknowledged that advisers have not yet seen the positive impact of True Potential on their business.
But Reeve praised the platform’s early performance. He said that nearly 10m commission was paid out to partners in the first four weeks of this year and Positive Solutions is processing 400 new cases a day. He said: “Despite the frustrations – and there have been many – ours is a remarkable achievement.”
Reeve said: “Our field training support was and still is inadequate. We are salespeople, not techies. Our communication was uncoordinated and at times ineffective. A number of the systems’ glitches could have been avoided. We should have done better, a lot better.”
Alluding to critical comments made by partners about the launch on the firm’s message board, Reeve said some partners could have been better prepared. He said: “I dislike sycophants who tell me how great I am but I equally dislike those who are provocatively negative and pay scant regard for our partnership code, which is a fundamental cornerstone of our business and what we stand for.”
Positive Solutions’ income rose by 15 per cent last year from 97.5m to 112m. Total number of clients increased by 220,000, assets under management rose to over 8bn and over 7bn of new mortgages were effected.
Reeve says the firm grew by 305 IFAs and independent mortgage brokers to 1,700 and expects to add 400 in 2008.