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RBSIP to shake up brands

Royal Bank of Scotland Intermediary Partners admits its intermediary brands are not performing well enough but has thanked brokers for sticking by it through its turbulent start.

RBSIP, set up in February, promises that its four brands will be much improved by its first anniversary after conceding that it has had a number of service problems.

It has revised forecasts about the launch of its online application facility, which will be available before Christmas, after saying it would be unveiled next year.

In June, Hamptons International Mortgages managing director Kevin Duffy called for NatWest to capitalise on its historical strengths of understanding the specialist market.

RBS consumer finance managing director Jayne-Anne Gadhia says: “NatWest has got a long way to go to be the specialist lender of choice. We are working on innovative products where we have not performed well enough. NatWest is famous for offering good terms for self-employed and buy to let and I want us to go to our roots.

“Our issues with service and online capability should be resolved by next February. We thank brokers that have stuck with us even when we did not provide first-class service.”

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