Royal Bank of Scotland Intermediary Partners has moved to enable online applications for brokers.
It says brokers can submit applications online for all its four lending brands and generate an online key facts illustration and agreement in principle as well as track the progress of applications submitted through the website.
But Personal Touch Financial Services director of mortgage distribution Dev Malle says the company is just playing catch-up with its rivals, with many going further with instant online offers.
RBSIP, which saw mortgages managing director Jayne-Anne Gadhia quit at the end of last year, had always maintained it would mov to online capability before its first birthday next month after a string of complaints over its service over the past 11 months.
Director of intermediary mortgages Caroline Marsh says: “We have listened to our brokers and have focused our efforts on building a convenient website.”