The director of the Association of British Insurers’ Raising Standards initiative, Martin Shaw, has left the organisation. Director of consumer strategy George Hodgson is heading the customer impact scheme, which has replaced Raising Standards. Shaw is now a freelance consultant.
Bradford & Bingley has announced that it is to set aside a further £89.4m to deal with compensation for endowment and investment mis-selling.The announcement comes just as the FSA is expected to confirm that the industry as paid out £2.2bn in compensation for mis-selling of endowment mortgages, doubling over the past 18 months. B&B had […]
Client information: Nicola York reports on the battle between brokers and lenders over releasing clients’ data
The latest salvo of damning mystery-shopping revelations to hit the financial advice sector has prompted a fierce backlash from Aifa director general Chris Cummings.
Bright Grey has been accused by brokers of losing its focus and becoming too price-driven. The firm, which repriced its product offerings last week, says it wants to put IFAs at the core of its proposition. But Lifesearch head of protection strategy Kevin Carr says the firm has “lost its shine”, being too price-driven and […]
Last Wednesday was International Youth Day: a UNESCO (United Nations Educational, Scientific and Cultural Organisation) initiative that began in 1999.
- Top trends
News and expert analysis straight to your inboxSign up
Latest from Money Marketing
The Work and Pensions select committee is launching a new inquiry into defined ambition pension schemes, which were legislated for but not fully implemented in 2015. The inquiry will consider whether collective defined contribution arrangements can give better outcomes than traditional DC plans, how they might be governed and whether seriously underfunded defined benefit schemes […]
Never forget that everything counts. Every aspect of your business says something about who you are, what you value and the kind of experience a client can expect to have should they choose to give you the time of day. Brochures, employees, products, packaging, wallpaper, flowers, absence of flowers – each small detail is communicating […]
Mick McAteer on being a ‘critical friend’ to the industry