Mortgage lenders could fall foul of treating customers fairly rules if they apply generic lending criteria following a Financial Ombudsman Service ruling against HSBC, experts warn. The FOS has upheld a complaint against the bank for unfairly rejecting a mortgage application on the grounds of age in the first case of its kind. A couple in […]
Fixed penalty notices also increase in Q1.
In the early days of pension freedoms the influence of providers, rather the Government’s flagship Pension Wise service, is being brought to bear on savers. The latest Government figures show 1,800 people had booked appointments with Pension Wise, either over the phone with The Pensions Advisory Service or face-to-face with Citizens Advice, by the time […]
Natixis Global Asset Management has seen a net income increase of 25 per cent to €331m (£246m) in the first quarter of 2015, helped by new net inflows in its asset management unit. The group saw a record €19bn of net inflows in the asset management business of which €8bn was in Europe and €11bn […]
It was great to see our industry picking up on the themes of product relevance in 2016 and making it easier to access protection cover. But the biggest change I saw in 2016 was a shift to talking more about the end customer and building the right propositions for them. Following the events of last […]
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