View more on these topics

Purely Mortgages gears up with contact centre deal

Purely Mortgages has signed a deal with financial services contact centre Contact Partners ahead of its consumer launch later this year.

Contact Partners will provide infrastructure and phone facilities for the Purely Mortgages adviser team. Contact Partners says it can handle up to 150,000 calls a day.

The Purely Mortgages management team, headed by Emma Eatwell, has chosen advisers specifically from outside the mortgage industry.

Chief executive Mark Chilton says it is “ripping up the rulebook” by recruiting outside the industry in a bid to introduce best practice in the sales and advice process. All advisers are undergoing Cemap training ahead of launch.

Purely Mortgages, which has received its minded to approve letter from the FSA, has an aggressive expansion plan and hopes to take a significant share of the market in five years.

Chilton says: “As a new company with M-Day looming, it is essential for us to be first off the mark in terms of getting this FSA approval. By getting the paperwork out of the way early and ironing out any potential issues before we launch, we hope to be able to provide seamless service to customers and lenders.”

Recommended

MCCB research says self-cert sales need monitoring

A recent mystery shopping exercise carried out by the MCCB reports that while most brokers acted professionally there is still a need to monitor the sale of self-certification mortgages.The research, conducted in the lead-up to M-day, looking into how mortgage affordability issues are dealt with, found that in 18 per cent of the cases the […]

Beak time viewing

Save the Suffolk Life avocet! Such was the cry echoing throughout the Diary&#39s habitat at hearing the Ipswich-based Sipp provider is looking to axe the bird, also known as the”cobbler&#39s awl” due to the similarity between its curly beak and a shoemaker&#39s tool. The Diary hears Suffolk is concerned at confusion between its Sipp product […]

Lincoln manages the managers

Lincoln Financial Group has established the multi-manager investment bond, a unit-linked bond providing access to 22 funds from 10 fund managers. The bond has a minimum investment if £5,000 and allows IFAs to tailor their clients&#39 portfolios to different risk and return profiles while ensuring diversification across managers such as Framlington, Jupiter, Invesco Perpetual and […]

Strategy pays dividends

The recently published Barclays Capital Equity/Gilt Study offers much food for thought for financial advisers. Its content illustrates how important advice can be when choosing investments. The study should be required reading for anyone who wishes to make an investment choice on anything approaching a scientific basis. The prime objective of the study is to […]

Newsletter

News and expert analysis straight to your inbox

Sign up

Comments

    Leave a comment