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Public say no to offshore call centres

Over 80 per cent of customers do not want their financial service products serviced by an overseas call centre, according to research from Alliance and Leicester. Worries about the safety of personal information and problems with communication are the chief concerns.

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Jupiter launches redesigned website

Jupiter Unit Trust Managers has launched its redesigned website at www.jupiteronline.co.uk.The firm says the website provides a scaleable platform for the future and makes it easier to rapidly update content for business users. The site also offers increased accessibility for users with disabilities, and a literature binder tool, enabling users to select literature as they […]

MPPI sales fell in 2005

Three-quarters of intermediaries saw falling MPPI sales in the second half of last year, according to Paymentshield.Of the 100 IFAs interviewed, 40 per cent attributed the drop to external market forces such as a slowdown in the housing market. But regulation is also having an effect, with 39 per cent of advisers saying they have […]

Chasers disappearing with payouts

The financial services industry has been hit by a plague of ambulance-chasers which are running off with advisers’ compensation payouts to customers. The claims management sector’s voluntary watchdog, the Claims Standards Council, says it has been inundated with complaints about claim management firms which enter the market and then disap- pear with their customers’ compensation. […]

RLAM wins 145m Skandia IM fixed interest mandate

RLAM has been selected by Skandia Investment Management to manage a segregated actively managed corporate bond portfolio of 145m.The RLAM mandate follows a tendering and selection process and forms part of Skandia IM’s multi-manager range. It will be managed by RLAM head of fixed interest Jonathan Platt.RLAM chief executive Andrew Carter says: “This indicates growing […]

The return of emerging markets

Ewan Thompson, Head of Emerging Market Equities, Neptune Although in political terms 2016 will be remembered for the seismic shocks of the Brexit vote and Trump’s presidential victory, the year was also a watershed for the global economy and emerging markets in particular. Following five years in the wilderness, the conditions are now in place […]

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