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Pru rolls out financial planning service

Prudential is rolling out its Prudential Financial Planning service to offer face-to-face advice for existing customers close to retirement.

The insurer has been piloting the service over the last 18 months with about 20 field-based staff. A further 20 staff are set to join Prudential Financial Planning over the coming weeks, with a view to growing staff numbers to 80 over 2012.

The service will be targeting customers who came to the Pru through its direct sales force, which was axed in February 2001 to focus on telephone, online and workplace customer service.

Prudential Financial Planning will cater to 45 to 65 year old customers who are either higher rate taxpayers or who have investable assets of £40,000. Field-based staff will only be offering Prudential products.

Pru announced plans to develop the service last August.

A Pru spokesman says: “This is for those customers that came to us through the direct door-to-door sales force, the so-called ‘Man from the Pru.’ IFAs’ clients are their’s and not our’s. The IFA channel remains the core channel for distributing our products, and that is where 95 per cent of our resources our dedicated and where we see sales coming from.

“This is about looking at latent demand, as it has become increasingly apparent there is a need there for this type of service.”

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Comments

There are 4 comments at the moment, we would love to hear your opinion too.

  1. Why am I not surprised to read this. Another nail in the IFA coffin.

    “This is for those customers that came to us through the direct door-to-door sales force, the so-called ‘Man from the Pru.’ IFAs’ clients are their’s and not our’s. The IFA channel remains the core channel for distributing our products, and that is where 95 per cent of our resources our dedicated and where we see sales coming from”

    Pull the other one…..

  2. “PruProtect has apologised after it repeatedly contacted an IFA’s client directly to sell them whole of life cover”
    http://www.moneymarketing.co.uk/protection/adviser-slams-pruprotect-for-contacting-client-with-cover-deal/1041320.article

  3. “PruProtect has apologised after it repeatedly contacted an IFA’s client directly to sell them whole of life cover”
    http://www.moneymarketing.co.uk/protection/adviser-slams-pruprotect-for-contacting-client-with-cover-deal/1041320.article

  4. This is just a case of what goes around comes around. In 10, 20 or 25 years time it will all be happening again.

    if one is engaged with clients, where’s the real risk of a product provider with an indifferent track record actually pinching a load of your clients?

    So the Pru are going to have 40 salesmen covering the UK – big deal . If a client really believes that what the Pru can offer is better than us either we haven’t done a very good job of explaining and demonstrating our value or they are just not discerning and were not ever an engaged client in the first place.

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