View more on these topics

Pru on a winner with callback

I have had my first experience of Prudential&#39s callback phone procedure and would like to make the following comments:

I am overjoyed that the company has chosen to install such a system. You keep your position in the queue and can get on with your work until Prudential calls you back.

The result is no more overdosing on Vivaldi (or other musak), huge reduction in frustration, massive increase in the feelgood factor among IFAs such as myself for Prudential and in the final analysis, potentially more business for Prudential as a result.

Well done, bravo, fantastic. I have no doubt that Prudential will receive an award for service for this (assuming that they are first to implement the system). I have not come across the system before.

It gives me great pleasure to be able to make such positive comments. Some sensitive, perceptive individual at Prud-ential deserves promotion, a big rise or both.

JT Elder


Sage Independent,

Westbury, Wiltshire


Life companies struggle for IFA repeat business

Some life insurers are finding it harder to get repeat business from IFAs, according to data from financial research company Henry Samuels Marketing Services. Most life companies gain high penetration levels within the intermediary sector, with some product providers used by 90 per cent or more of the IFA population. But only a small number […]

Advisers to be examined on LTCI

New requirements for long-term care insurance come into effect on October 31 making all LTCI policies subject to FSA regulation. The new rules ensure an enhanced level of protection of all LTCI products including insurance-only pure protection and investment-based products. The changes include pre and post sale requirements, risk warnings and enhanced training and competence […]

Key fits for Midshires

Birmingham Midshires is feeling pretty proud of itself as, three weeks before regulation, it had its key features information ready for brokers to view and trial. Head of product strategy Steve Sandiford says: “We have been planning for this for two years. Essentially, everything had to go online and the sheer complexity of getting ready […]

B&W forms triple solution

Bristol & West has established the portfolio bond, a capital-protected bond that is invested in three different elements to provide income and growth over a term of six years. Investors will need to have at least £30,000 to invest in this product. One third of the capital is invested in the guaranteed income account, a […]


News and expert analysis straight to your inbox

Sign up


    Leave a comment


    Why register with Money Marketing ?

    Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

    News & analysis delivered directly to your inbox
    Register today to receive our range of news alerts including daily and weekly briefings

    Money Marketing Events
    Be the first to hear about our industry leading conferences, awards, roundtables and more.

    Research and insight
    Take part in and see the results of Money Marketing's flagship investigations into industry trends.

    Have your say
    Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

    Register now

    Having problems?

    Contact us on +44 (0)20 7292 3712

    Lines are open Monday to Friday 9:00am -5.00pm