I have had my first experience of Prudential's callback phone procedure and would like to make the following comments:
I am overjoyed that the company has chosen to install such a system. You keep your position in the queue and can get on with your work until Prudential calls you back.
The result is no more overdosing on Vivaldi (or other musak), huge reduction in frustration, massive increase in the feelgood factor among IFAs such as myself for Prudential and in the final analysis, potentially more business for Prudential as a result.
Well done, bravo, fantastic. I have no doubt that Prudential will receive an award for service for this (assuming that they are first to implement the system). I have not come across the system before.
It gives me great pleasure to be able to make such positive comments. Some sensitive, perceptive individual at Prud-ential deserves promotion, a big rise or both.