View more on these topics

Pru £20m would be better spent on improving service

I was most bemused to read your report about the Plan from the Pru last week.

This “campaign” was almost certainly timed to coincide with the announcement of the Pru&#39s move to India, a development likely to lead to an even poorer level of service to both the Pru&#39s long-suffering customers and IFAs alike.

Surely the £20m being spent on the Plan from the Pru would have been better spent on improving service standards, which in my recent experience are absolutely diabolical.

The so-called “plan” will do nothing to improve the stale old brand image which the Pru has had for many years. It is very similar in concept and presentation to the dreadful I want to be campaign of 1992, which turned out to be a huge failure.

Roger Ramsden claims in your report that the Pru “have done a huge amount of work to introduce IFAs to the plan”. This is news to me! I simply received an undated letter late in September from the Pru telling me I had until August 27 (a month earlier) to inform them whether or not I wanted my clients to receive their mailshots!

So much for your hard work, Mr Ramsden!

I think I speak on behalf of all IFAs in asking Mr Ramsden in future to channel this so-called hard work (and not forgetting to mention the small sum of £20m) into improving service standards.

Nicholas Barrett

Positive Solutions,

Epsom Downs,




“Yes. It has to do something to come into line with all the others.” Andrew Williams, Independent Financial Advisers “Yes. It was inevitable as Standard was the only life office not to have done so.” James Cooper, Cullen Financial Planning “No. I think it is something the regulator has to look at. I can understand […]

Misys IFA valuation falls 80%

Analysts&#39 valuations of the Misys IFA business have dropped by as much as 80 per cent since the company announced plans to float the division in July.Initial estimates had valued the business at up to £700m but this dropped to as low as £136m last week when Misys held its AGM.Analysts blame the fall on […]

Scarborough Building Society – Members Two Year Bond Issue Four

Monday, 7 October 2002 Type: High interest account Minimum-maximum investment: £1,000-£100,000 Interest rates: 4.1% gross a year, 3.85% gross a month Term: Two years Offer period: Until further notice Withdrawal penalties: No withdrawals permitted during term Tel: 0845 4584522

ScotProv adds benefits to Self Assurance range

Scottish Provident has added children&#39s income and immediate cash benefits to its Self Assurance range, which it says gives policyholders more protection than offered by its rivals.ScotProv says the two new benefits, launched this week, are intended to cater for a gap in the protection market and will be included free to customers taking out […]

Tech IPOs: The outlook in 2017

Ali Unwin, CTO & Fund Manager, Neptune 2016 was a weak year for technology IPOs – only 13 US venture-backed tech IPOs hit the market, in spite of fairly high public market valuations and investor appetite. Will 2017 be different, asks Neptune CTO & Fund manager Ali Unwin. Click here for article Important Information Investment risks Neptune […]


News and expert analysis straight to your inbox

Sign up


    Leave a comment


    Why register with Money Marketing ?

    Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

    News & analysis delivered directly to your inbox
    Register today to receive our range of news alerts including daily and weekly briefings

    Money Marketing Events
    Be the first to hear about our industry leading conferences, awards, roundtables and more.

    Research and insight
    Take part in and see the results of Money Marketing's flagship investigations into industry trends.

    Have your say
    Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

    Register now

    Having problems?

    Contact us on +44 (0)20 7292 3712

    Lines are open Monday to Friday 9:00am -5.00pm