As a specialist adviser Lifesearch supplements the usual industry recognised examinations as it says they are neither testing nor relevant enough for employees.
The firm’s commitment to staff development is shown by the fact 5 per cent of an individuals payroll is allocated to a personal training budget.
Further evidence of the firm’s efforts comes from the fact five members of staff were promoted internally in 2005 with four support staff progressing to become advisers.
It has also developed unique adviser and support manuals and invested significantly in an intranet knowledge sharing system, enabling knowledge to be passed on from experienced to new advisers.
Further measures that set Lifesearch apart from others in professional development include regular manager coaching and training sessions, monthly one-to-ones and a mentoring induction system.
The firm also invested significantly in call recording technology, allowing advisers calls to be listened to for specific verbal communication training.
The biggest highlight in 2005 was the Leadership Development programme, devised and developed to train Lifesearch’s future leaders.
The demanding 12 week syllabus includes sessions by managing director Tom Baigrie about understanding the business as well as lessons from other senior members of staff.
Lifesearch says 2005 has been dedicated to progressive training with a training evaluation programme to combat stagnation and repetition.
Judges decided Lifesearch’s efforts over the past year clearly warranted this award with innovative and well thought out procedures in place that should be an example to others in the industry.
Winner – Life Search
2nd – NHFA Ltd
3rd – L&C
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