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Product firms unsure of Assureweb

Providers are weighing up whether to renew their Assureweb subscription as

some firms feel it has failed to pro- vide a satisfactory compara-tive

service.

Some life offices are refusing to sign up to the DBS-owned portal until

they are certain the service is delivering on its promises, as they fear

they are merely paying for the portal&#39s development costs. It is believed

these providers include several medium-sized players which have opted for

Assureweb packages with lower up-front charges but with ongoing payments.

Permanent Insurance has not yet signed up to Assureweb. Permanent sales

and marketing director Rod Macdonald says: “We are very strongly of the

opinion that providers should not have to contribute cash to dev-elop

portals.”

Scottish Amicable e-commerce and marketing director and industry standards

body Origo board member Gavin Stewart says: “As a general rule, we think it

is more appropriate to go forward with payments to portals which are close

to the business generated. This suggests that the funding model for portals

such as Assureweb may have to change.”

Assuresoft sales and marketing director Nicola Mitchell says: “It seems

very odd bec-ause most providers have had the opportunity to develop their

own portals but have not had the resources or expertise to do so

effectively. Also, product providers make massive sav-ings by transacting

business through Assureweb.”

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