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Price offers complaint service for the public

IFA Fiona Price & Partners is extending a complaint handling service for consumers who think they have been missold a policy or investment.

It already provides the service to clients as part of the normal advice process but this is the first time it has been available to the general public.

Consumers can pay a fixed charge or deal on a “no win, no fee” approach. The com-pany&#39s complaint investigator will do an initial assessment for £50 and decide whether or not the claim is valid.

If the case is taken forward, the fee is £300 or 25 per cent of the compensation amount if the complaint is successful.

Although consumers can themselves complain to companies and go to the Financial Ombudsman Service, FP&P says using its service can increase the chance of receiving adequate compensation as it has a full understanding of what rules must be followed and has experience in the area.

It will investigate a complaint in full and correspond with the firm responsible – whether it is an IFA, life office or investment management house – until it is happy with the offer of compensation or, in the last instance, refer the case to the ombudsman if no resolution can be reached.

Fiona Price partner Donna Bradshaw says: “We have had a number of clients who had obviously been missold a plan and as a normal course of action we have pursued claims. There is clearly a market for this service and the general public can now come to us for the service as we know the processes that must be followed inside out.”

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