Positive Solutions is offering advance cash payments to advisers after continued delays in processing commission payments.
The continued delays mean some advisers have been left £500 or more worse off.
PosSol has now written to advisers offering to make advance payments of up to three times the shortfall to cover the delays.
In the letter, sent last week, PosSol says: “We are aware of a number of cases where partners are £500 or more worse off. Clearly this is not acceptable and so we will be writing to all affected partners to inform them of the shortfall we believe they have experienced in the first half of August. We will also explain our process around forwarding an advance payment that represents three times the value of that shortfall.”
PosSol was acquired by Intrinsic last year.
In a statement an Intrinsic spokesman says: “The transition of Positive Solutions away from True Potential to the Officeweb system has been a major undertaking, and as with any project of this scale we have encountered a number of issues.
“We apologise for any inconvenience caused to our advisers and continue to communicate regularly with them. Resolving the outstanding issues for our advisers and continuing to deliver for our customers is our number one priority. We have taken on extra resource and are making significant progress. We have also made payments where required to ensure no Positive Solutions partner experiences any shortfall in income during this transition.”