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PosSol Forum: PosSol platform launch “uncoordinated” and “ineffective”, admits Jim Reeve

Positive Solutions chief executive Jim Reeve has conceded the launch of True Potential, the firm’s chosen platform provider, has been blighted by inadequate training support and uncoordinated communication.

But he blasted some of the company’s partners for their own lack of preparedness and negative attitude to the roll out.

Speaking at the Positive Solutions National Partners Forum in Birmingham today, Reeve described True Potential as the biggest and boldest IT development the market has seen in thirty years. But he acknowledged that the partners had not yet seen the positive impact on their business.

He said: “Be in no doubt I do not consider the launch of our new systems platform as a perfect launch. Our field training support was, and still is, inadequate. We are sales people not techies. Our communication was uncoordinated and at times ineffective. A number of the systems glitches could have been avoided. We should have done better, a lot better.”

Alluding to critical comments made by some partners about True Potential, Reeve vowed that the web-based message board would not be scrapped in an effort to squash debate or feedback. But he said: “I also believe there are some partners who could have done a lot more to prepare themselves and could have been more controlled in their responses. I dislike sychophants who tell me who great I am but I equally dislike those who are provocatively negative and pay scant regard for our partnership code, which is a fundamental cornerstone of our business and what we stand for.”

In the first four weeks of 2008, Reeve says the True Potential platform has enabled Positive Solutions to pay out almost £10m in commission to 1,800 individuals. He says Positive Solutions is now processing 400 new cases every day – more than their average in 2007. He says: “Despite the frustrations, and there have been many, ours is a remarkable achievement.”

In 2007, income at Positive Solutions grew by over 15 per cent to £112m. It increased its number of clients by 220,000, assets under management grew to over £8bn, and over £7bn of new mortgages were effected, according to Reeve.

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