The first is that Andrew covered many very positive points about how the Bates business is now, in compar-ison with the old firms of Millfield, Weston’s and Bates. His critical comments gave a welcome balance.
Second, and maybe the most important point, is that Money Portal is run in a very transparent manner and we applaud and support balanced criticism at all times. I doubt if you will attend many large-scale IFA conferences where an outspoken, but passionate, adviser is given time to offer criticism in front of a room full of his peers, the executive management and non-executive directors. Any business that chooses an approach where only the good is discussed will not grow and will never succeed with change.
Andrews’s comments were correct. Correct because that is what he feels. The management of Money Portal will always support advisers like Andrew who challenge and help us deliver our intention of being the business of choice for forward-thinking advisers.
We are holding another conference in May for a different part of the Bates business, where again we have invited an adviser to offer a full and balanced critique of the company on the main platform. We welcome his comments in the same way.
Head of strategy and distribution