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Policyholder ejected from Standard Life AGM

A policyholder had to be forcibly ejected from Standard Life’s AGM after causing a disturbance by handing out leaflets to shareholders and shouting before the meeting was due to commence.

Barry Trott was protesting about Standard Life having not paid out a £200,000 claim on his critical illness policy and handed out copies of correspondence between the life office and Trott detailing his battle to receive a payout.

Standard Life rejected Trott’s claim for heart surgery in 2001 on the grounds of non-disclosure but Trott took the claim to the Financial Ombudsman Service which upheld Standard Life’s decision.

Trott refused to drop his complaint against Standard Life which resulted in the life office employing a private detective to investigate Trott.

Trott is continuing to protest against Standard Life’s treatment of his case, despite receiving a goodwill payment of £12,000 from the insurer, which led to security ejecting him from the AGM in Edinburgh on Tuesday.

Trott said: “In my policy it says they will deal with the claim within 30 days providing you live. They did nothing for seven months. They sent the wrong application form. Mr Sandy Crombie admitted to me they have made several mistakes but still will not pay my claim.

“Because they never dealt with the claim within 30 days and did nothing for seven months I had to close my business and walk away, after earning £80,000 a year.”

As he was being ejected from the meeting, Trott repeatedly shouted to security staff: “Don’t push me” and threw his remaining leaflets at shareholders.

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