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Joanne Smith: Don’t let poor performance management lead to misselling

Despite recent industry improvements on staff incentives in a bid to reduce misselling, wider performance management techniques have been found to negatively influence the behaviour of frontline staff. The FCA has been clear in its stance that firms that offer staff incentives or use ‘pushy’ performance management techniques to drive sales are not operating in […]

Brandon Lewis to remain housing minister despite confusion

Brandon Lewis will remain housing minister despite reports he had been replaced. Yesterday, it was being wrongly claimed on Twitter that Mark Francois had been made the new housing minister after he was appointed minister of state for communities and local government. The rumours were fuelled by the fact Lewis’ photo and profile had been […]

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Rathbones’ Q1 outflows hit £414m

Rathbones’ total funds under management rose 6.3 per cent to £28.9bn at the end of the first quarter, but outflows at the unit were up 17 per cent. Total funds grew from £27.2bn in December 2014, rising 26.8 per cent year-on-year, according to the firm’s results for the first three months of 2015. However, outflows at the division […]

Life begins at…

By Fiona Holmes, proposition communications manager Having reached a certain age (it’s the new 40 by the way), I’m having to come to terms with the fact that my peers and I aren’t as immune from illness or death as we’d like to think. That’s the problem with 30 being the new 20 and 40 […]

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