I write in defence of the PIA Ombudsman with reference to the letter from Christopher Mellor (Money Marketing, November 1).
Mr Mellor rightly states individual IFAs are now specialising within certain aspects of the industry.
He is concerned that the PIA Ombudsman is similarly unable to understand and have a complete knowledge of all aspects of the financial services industry.
His concern is apparently based on “the colossal number of wholly and utterly unjust judgments made by the PIA Ombudsman”.
Mr Mellor contends that former practitioners from the financial services industry should occupy the position of “ombudsman”.
In this respect, he appears to be unaware of the appointment of Chris Tilson to such a position. He not only fulfils Mr Mellor's requirements but is also legally qualified.
Mr Mellor is obviously also unaware that the majority of the PIA Ombudsman adjudicators are drawn from the industry.
Their combined knowledge is such that it inevitably covers the whole range of our industry and in my experience enables complaints to be dealt with in an even-handed manner.
Senior complaints officer,Heath Lambert Consulting, London