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Phone phonies

Apparently, three-quarters of women and two-thirds of men can tell if you are smiling on the other end of the phone, according to a new survey by Standard Life Healthcare.

The Diary is a little perturbed as this means that the vast majority of PR people will really know when its colleagues are secretly grimacing down the receiver after being invited to their least favour- ite restaurant or to the old favourite pre-8.30am breakfast briefing.


Protection business plummets

Protection business plummeted last year, widening the life insurance gap to 2.2 trillion, according to figures from Swiss Re.

Repo rethink

A shudder was sent through the lending industry recently with statistics from the Department of Constitutional Affairs covering the number of possession actions issued in the courts during the first quarter of this year showing a 35 per cent increase on 2004.


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