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Personal Touch chairman Martin Wilson steps down

Personal Touch Financial Services chairman Martin Wilson has stepped down from the network.

Wilson was suspended from PTFS in November pending an internal investigation, although at the time, nobody at the network would comment on the details saying it was “an internal matter”.Wilson says this has been resolved without any disciplinary issue and has no bearing on his decision to step down.

Personal Touch sales director Dev Malle would not comment on the details of Wilson’s departure.

He says: “Employee matters are confidential.”

Martin Wilson says: “I stepped down as a director and executive chairman to take up an ambassadorial roll for PTFS. The staff grievance that occurred in October has been resolved with out any disciplinary issue.

“I have been at the helm of PTFS for 15 years without any previous staff or regulatory procedures.”

He adds: “My wife and I, agreed with the board to take more of a back seat position in 2010 and beyond to let the new CEO of PTFS to run the show.

“We are still the largest shareholders in PTFS and adore the baby we evolved.”


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There are 35 comments at the moment, we would love to hear your opinion too.

  1. Executive Search Consultant 5th January 2010 at 11:46 am

    Hector Sants will no doubt be delighted and monitoring matters very closely in the context of Wilson possibly being a worthy candidate for appointment as ‘Senior Financial Services Advisor’ to the FSA?

  2. A very sad day for Personal Touch in my opinion – he was the main driving force behind the business for the last 10 years and ALWAYS seemed a fair and honest individual.

    If the rumours are true as to why he was suspended then some people should hang their heads in shame

  3. Is this the same Martin Wilson who was part of the General Portfolio scandel of 1993?

  4. In a network as big as Personal Touch you would have thought it only right that the “members” and the “members” clients were informed of the reason for the enquiry and subsequent departure of Martin Wilson. I am sure the members of Personal Touch are alarmed by this lack of information and downright secrecy!

  5. What a sad state of affairs! This personable man was the “Personal” in Personal Touch and one of the main reasons that we joined the network. It will not be the same without him I fear.

  6. It seems odd that if someone knows they are not prepared to post the answer on an anonymous basis. I agree with the 1218 poster when he/she refers to downright secrecy. Less charitable individuals than myself may well assume that the network is in trouble if nobody is prepared to tell the market what is going on. I certainly won’t be applying to join Personal Touch until I find out!

  7. Question…Was he and Mike Wootton working together?

  8. I read this announcement with both horror and interest .
    I know for fact that Martin stepped down as PTFS Chairman before Christmas after 15 years of building a “large PTFS family” through is own hard work and that of the PTFS management team.
    The suspension/grievance allegations were quashed,when he was found not guity ,again before Christmas.
    Come on lets have a corrective statement ASAP………….this is not helping our network of moral at the beginning of a new year.

  9. He is basically a nice guy, works hard and lives life to the full, he expects the same of others and doesn’t suffer fools gladly. He may have been misled by a few people which is always a problem when you grow too quickly and the ‘hands on’ style of management which built the company becomes unsustainable because of the pressures applied by the ‘bean counters’, the regulators and of course the lenders which hit the buffers as they did.

    There may be a few casualties big and small over the next few months. Has the FSA noticed?

  10. Hmm something very fishy. Another David Seaton perhaps? He was also well thought of but you just can’t tell.

  11. Stuart Mallison 5th January 2010 at 3:25 pm

    Martin will be missed as he is the main reason most AR’s joined Personal Touch. I feel that the whole situation has been handled very poorly. PTFS needs to remember who its clients are and who pays them for their services. Martin seemed to be fighting a losing battle by trying to maintain the “personal touch” the company was founded with.

  12. What a shambles! Martin and Amanda are Personal Touch and I believe have been treated badly. I feel sorry for all those within PT who have worked with them for years who must be feeling let down by what sounds and smells like
    a boardroom coup to me
    In the circumstances maybe Martin and Amanda just cannot be bothered to work with the current borard of Directors any more

  13. Martin Robinson 5th January 2010 at 3:31 pm

    It just goes to show that no matter how high up you are there is always someone below you threatening you and your position for personal gain

  14. I am, yet again, disappointed that as an AR with PTFS I have been informed of this via the media and not directly from them. At no stage whatsoever throughout all of this have PTFS relayed any information to their members. Martin’s driving force will be missed.

  15. What a sad state of affairs.I have worked with Personal Touch for 10 Years and he was probably the only per there that show a “Personal Touch” and understood the importance of the sales side, I feel its time to move on now, as all good things come to an end.Personal Touch will now show how un-personal they are.They have become what a lot of the other networks were – an Employer.

  16. Like the previous message says, I think it might be time to jump off of this sinking ship now that Martin has left the helm.

    In my opinion he will be greatly missed

  17. Same thing has happened at Positive Solutions. David Harrison has left and IFA’S leaving hand over fist because new people think we are employees and spending money on stupid things like development managers and marketing like it’s going out of fashion. Will end up with 5 times staff per amount of advisers and then go same as inter alliance etc.

  18. This is just about right for Personal Touch, they do not inform theIr Members and would probably just try to sweep this under the carpet.I think its time to go.

  19. This whole saga stinks! Who is actually running PTFS now? There has been an obvious flexing of muscles by the compliance geeks over the last few years, which has made it harder to operate as an AR. It wouldn’t surprise me if someone like John Ruddick crops up as the new CEO!! I fear PTFS will go the same way as Inter-Alliance and Positive Solutions.

  20. Andrew Pritchard 5th January 2010 at 10:34 pm

    I met him a few times and liked his direct approach which was refreshing in this sterile world. Personal Touch has lost out.

  21. what tripe people post , martin wilson was out of his depth and was only intrested in one thing martin wilson , all this personal crap about what a nice guy he was , it seemed his only goal was to sell the company asap and get out , and had completely lost all concept about the future of ptfs . this company will now go forward in a very positive way and without a greedy power crazy dictator at the helm .

  22. If this guy is so great and seemingly important to his Network why would his own business not want him to be at the forefront for many years to come? Lets look at the facts as they stand; he was suspended for 2 weeks, terminated as a Director at Companies House and then retires and all in a 7 week spell. I think the members and clients of this network aren’t stupid and smell a rat as clearly indicated from some of your postings. I guess PTFS are taking the policy, say nothing, PR spin it to indicate there is no problem and it will go away. If Mr Wilson is innocent, and it appears that there is a chance that he clearly is, why has he just seemingly given up?

  23. How sad, Great man, and with no disrespect to his co Directors he was the driving force behind PTFS. He will be missed. We will now think very carefully about our future with the network.

  24. A lot of comments made here about how the network will now fail – as an AR of PTFS I beleive that this will not affect the network in how people are talking.
    I have never met Martin and he was not the reason for me joining the network – unlike what a lot of people are putting on here. Also as a an AR I don’t see what right I have to be informed of what is and has been reported as an Internal Matter – do you openly discuss your staffing affairs in the public – No – so why should PTFS. There are some seriously deluded people who believe that they ought to be told everything!

  25. I find the way this has been handled appalling. Anybody outside the inner sanctum of the board room have been kept completely in the dark. As an AR of the company you would of thought that information and reasons for major changes like this would come direct from the company not just released via the financial media.
    Personal touch who prided themselves on low levels of bureaucracy have now installed tiers of managers who have little idea of the coal face but are more concerned with the imaginary world of TCF correctness

  26. Anyone who has been with PTFS for more than 2-3 years will know it was like a big gang of like minded people. That was due to Martin & Amanda, ans was a big reason for my company joining.
    In response to the last comment. I have a pipeline of about £250 000 in commission sat with PTFS normally so I do need to know what’s happening to them as a company (network data & mortgage times are good examples) and I also have share option with them so everything they do does have an impact Mr Pious!!

  27. A very sad day for P/T.

    Why all this spin every one knows it was not Martins choice. It is like the political class thinking the public are stupid.

    Look what’s going to happen to them at the next election.

  28. Like other AR’s who have commented, Martin and Amanda were the driving force behind Personal Touch. i think the way this whole episode has been handled is a joke.
    I do fear for the future of the network and i will be certainly considering my options now.

  29. I agree with the comment made at 1:23 that as an AR with thousands of pounds tied up at Personal Touch we DEMAND to know what has happened. To bury your head in the sand, or claim it is none of our business (like the moron who commented at 12:44) after the founder of a company has been forced to resign/retire following suspension shows a complete naivety in business!!!

  30. I speak as I find and I found Martin to be a maverick, an innovator, someone who led from the front and didn’t suffer fools.

    I honestly cannot think of a more approachable chairman in any other FS organisation. He will be a hard act to follow and my best wishes go to him and his family.

  31. There are still networks out there that don’t treatb you as an employer and are true to values such as independence and fairness, etc.In fact family owned.

    I implore anyone who does start to look elsewhere not to be pulled in by the current
    agencies who purport to be network experts but invariably just put the 2 parties together.

    Just call for a chat – so much easier.

    Ian McIver
    07730 146249

  32. i understand martin wilson and spouse have started another company , lead generation ect , a little like a chap with a fleet of lorries then changes to a second hand van .

  33. There are quite a few of us in the real world who will actually be glad to see the back of Martin Wilson. Good riddance. Perhaps the newtork will now be run on a more professional footing which is what is needed if it is to survive RDR – not being run by someone who is a law unto himself.

  34. TjqCnA udaicufjzqfg, [url=]kpzxdtwgnejq[/url], [link=]pqvbdxxawujz[/link],

  35. Are we talking about the same person? I worked at PTFS for a number of years, Martin was so hot headed with people that the Co Directors and staff couldnt work properly for fear of getting on the wrong side of him, Driving force!! yeah took a budding company and drove it into the ground with his inability to work with other people. Good riddens I say maybe the cloak and daggers rageim might start to lift a little now, be straight up with your staff and your staff work harder for you!

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