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Personal Touch CEO Doug Crawford steps down

Personal Touch chief executive Doug Crawford has resigned.

He will be replaced as by non-executive director Max Wright who will stand in until a permanent replacement is found. Crawford will stay on to hand over to Wright who the firms says will be in charge for the “foreseeable future”.

Crawford says: “I am proud that I leave behind one of the strongest management teams in the financial services sector. The network is in great shape and the team are implementing a four year vision and strategy, which will continue to differentiate it from everyone else in the market. I know Personal Touch will continue to be successful and I wish the team well as they continue to take the business forward.”

Wright says: “Doug has done a great job in building a solid infrastructure for the business to face the challenges the changing financial service sector is bringing. On behalf of the Board I would like to thank him for his hard work and leadership and our best wishes as he moves to take up his next challenge. We have started the search process for a replacement and in the meantime it is business as usual through a highly motivated and capable management team.”


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There are 13 comments at the moment, we would love to hear your opinion too.

  1. Very sad news for all at PTFS. Doug has done much to progress the Network over the last 2 years and will be missed by all .

  2. And I wonder what he knows that we dont……

  3. Doug will be greatly missed by all at PTFS. He is a wonderful man and leader.

  4. Just attended Personal Touch forum in Stirling – got the usual blah blah – CEO resigns the next day – just another day in the madhouse

  5. Doug was the kind of leader we have never had before in this network and I doubt we’ll ever have again. A really sad day for PTFS, I just wish the shareholders had honoured their promises and he felt he could stay

  6. Very sad news as Doug has turned PTFS from a leading, well respected network to become Network of choice, extremely well managed and the envy of all other Networks. I am sure that PTFS will continue to prosper and will remain the number one choice. Doug has to do what is right for him, and everybody will wish him all the best for the future.

  7. Doug has left the business in tremendous shape and it will continue to prosper thanks to his management foundations. He will be greatly missed by all, however we thank him for everything he has done to achieve such great results in a difficult market.

  8. Mmmmm!

    Does this guy know something we don’t.?

    He brings a failing network up to be one of the allegedly best managed and envy of all other networks and then decides to leave Financial Services.?

    Is he a casualty of the RDR and its “alleged” unintended consequences ?

    Does he think that IFA networks will in future decline and inevitably die out and doesn’t want to see his work count for nothing with the FSA’s drive to maintain its cliff edge mentality and that there is really insufficient time to bring in the changes now being implemented in a controlled manner?

    He is obviously a very gifted and resepected individual, I don’t know him personally but from the comments on this blog, can we really afford to lose such people at such a delicate stage in this industry’s future?

    Many more to come methinks!

  9. A real pity when shareholders don’t appreciate a quality leader like Doug.

  10. Would somebody like to explain what these ‘broken promises’ are? People keep mentioning the shareholders, but as is always the case, no-one is willing to tell the full story. Did he resign or was he pushed? What exactly is going on at PTFS??

  11. We don’t know the full story but if shares were on offer and he still wanted to leave, he’s either very greedy and wanted more & more or has another reason to move jobs. Doug was only there to get the network structured, now that’s done, it doesn’t matter that he leaves.

  12. Maybe they need a little ‘personal touch’ bring back Martin Wilson, at least he was a founder member who deserves shares along with the other founder members.

  13. StillChasingTheDream 8th March 2012 at 7:28 pm

    @ Ned Naylor | 9 Feb 2012 9:00 am

    Answers on a postcard please, in 50 words or less.

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