The Pensions Advisory Service has launched a pro bono mediation scheme after a joint pilot with the Pensions Litigation Committee of the Association of Pension Lawyers.
The scheme allows an individual to have a complaint dealt with by an independent mediator.
This gives the individual an opportunity to put his case to the respondent and for the parties to discuss the issues and find out if there is common ground.
Pinsent Masons head of pensions litigation Isabel Nurse-Marsh commenting on behalf of t he APL says: “The APL is keen to promote the use of mediation for pensions disputes. Litigation should be avoided wherever possible. Mediation offers a quick and less adversarial way of finding a solution. The TPAS scheme mediators offer their services for free so there is no cost to the parties. We hope it will be used widely, including by members who have lodged complaints with the Pensions Ombudsman.”