Pensions Ombudsman revamps decision publications

Anthony Arter

The Pensions Ombudsman Service has expanded the range of information it publishes and has begun anonymising its determinations.

As Money Marketing revealed in April, the Ombudsman will now publish opinion issued by its adjudicators as well as formal decisions.

Opinions will be published if they are appealed to the ombudsman or deputy ombudsman and are considered of interest.

In addition, all new published decisions are now anonymous. However there may be cases where names are revealed, including cases where there is a public interest or a precedent is being set.

POS legal director Claire Ryan says: “The publication of a wider range of our decisions reinforces our intention to be open, transparent and accountable to the public.

Our new policy on anonymisation reflects the prevailing approach of dispute handling schemes towards increased protection of personal information, while maintaining transparency in demonstrating our work and findings and giving guidance to the industry and consumers.”

The POS has greater powers than the FOS. It is not subject to a cap on payouts and, once a decision is made, complainants can only attempt a judicial review or go  to the High Court to contest a point of law.

It deals with complaints about providers and pension schemes.