Call centre staff at the Government's pension credit application phone line have been receiving an average of just 7 calls a day, according to the Liberal Democrats.
The figures show that in December, the application line received 193,900 application calls, 8,430 a day. This means that of the 1,300 workers there, the average member of staff received only 7 applications a day.
Further figures published today show the pension credit is only being paid to 2.62 million individuals, only half of the 4.9 million eligible to receive the money in 2003-2004.
Liberal Democrat Shadow Work and Pensions Secretary Steve Webb says: “It's extremely worrying that the number of new pensioners signing up for this means tested benefit has stagnated. As every month goes by pensioners are missing out on money they are entitled to. It's likely that many will never receive the much needed cash.”