View more on these topics

Outsourcing firm for Aviva eyes 100 job cuts


Around 130 jobs at outsourcing pension firm Diligenta are at risk, including 100 roles working on Aviva customer services.

Diligenta – which is part of Tata Consultancy Services – administers open and closed pension books, including at Aviva, Phoenix, SunLife, Old Mutual International and Nest.

The 100 jobs at risk in Dorking are Diligenta staff outsourced at Aviva’s Surrey office and include customer services, back office and call centre workers.

Unite the union says the cuts include pension specialists working on Aviva’s group pensions business.

Unite national officer for finance Dominic Hook says: “Today’s news shows that Diligenta are recklessly pursuing short-term savings at the cost of experienced and irreplaceable staff, whose loss will inevitability impact Aviva’s customers.

“The pension services industry has long been a vital part of Surrey’s economy, but these cuts are the latest in an alarming trend of highly profitable finance firms turning their back on the county.

“Unite will continue to consult and support our members throughout this process and we call on Diligenta to think again about where their priorities lie: staff and customers, or meagre savings.”

A Diligenta spokesman says: “We can confirm that we are consulting with a number of employees about changes to our location strategy.  These changes relate to three Diligenta locations: Salisbury, Exeter and Dorking.

The firm says Peterborough, Bristol, Liverpool and Basingstoke will continue to be “core locations”.

He says: “These changes are part of an ongoing process to consolidate our locations. We can confirm that Peterborough, Bristol, Liverpool, Basingstoke will continue to be core Diligenta locations and will not be impacted by these changes. We remain focused on the long term sustainability of our business and committed to ongoing investment in the UK.

“We anticipate that these changes will impact around 130 roles over the next 12 months. We are committed to supporting impacted employees throughout the process and we are in regular dialogue with employee representative bodies, which have been consulted about these changes.”

An Aviva spokeswoman says: “Diligenta supports a small part of Aviva’s customer service for Aviva’s corporate pensions customers at our Dorking site.

“Aviva has previously announced that it will maintain a considerable customer service team at its Dorking site serving our corporate pension customers and we do not expect any disruption to service standards due to the changes announced by Diligenta.”



Advisers back Pension Wise cuts amid low guidance demand

Advisers have come out in favour of reductions to the budget and staff count for Pension Wise, although some question the timing of the decision. Money Marketing revealed last week the service would cut just over a third of the numbers of guiders, shortly after the FCA announced its budget would drop by a quarter. […]

Danby Bloch

Danby Bloch: Making sense of Osborne’s CGT cuts

The cuts in capital gains tax for most investments are set to make a major difference to tax and investment planning. Just to recap, George Osborne announced in his March Budget the rates of CGT would be reduced by 8 per cent after 5 April for the tax year 2016/17. Most gains that have previously […]


Osborne shields state pension from £4.4bn cuts

The Chancellor says the “generous” state pension will be shielded from an extra £4.4bn of cuts needed by the Government. The Daily Mail reports George Osborne both defended his record on private pensions and protected the future of the state pension in the Commons yesterday. Osborne said: “Let me just say this about benefits to […]

Simon Fletcher

Auto-enrolment: pay attention or pay the price

By Simon Fletcher

As a chief executive officer of a business in the financial services sector, I have been dealing with the introduction of auto-enrolment for our clients for some time, but I can also speak from an employer’s point of view, having to go through the process ourselves.

Solving the income puzzle

There is a puzzle at the centre of financial markets. The global economy is growing, there are signs of inflation and interest rates are going up, yet yields remain low. In this article, James Foster, manager of the Artemis Monthly Distribution fund, unpicks this conundrum and looks at where investors can find income. There is […]


News and expert analysis straight to your inbox

Sign up


    Leave a comment


    Why register with Money Marketing ?

    Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

    News & analysis delivered directly to your inbox
    Register today to receive our range of news alerts including daily and weekly briefings

    Money Marketing Events
    Be the first to hear about our industry leading conferences, awards, roundtables and more.

    Research and insight
    Take part in and see the results of Money Marketing's flagship investigations into industry trends.

    Have your say
    Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

    Register now

    Having problems?

    Contact us on +44 (0)20 7292 3712

    Lines are open Monday to Friday 9:00am -5.00pm