Outsourcing firm for Aviva eyes 100 job cuts


Around 130 jobs at outsourcing pension firm Diligenta are at risk, including 100 roles working on Aviva customer services.

Diligenta – which is part of Tata Consultancy Services – administers open and closed pension books, including at Aviva, Phoenix, SunLife, Old Mutual International and Nest.

The 100 jobs at risk in Dorking are Diligenta staff outsourced at Aviva’s Surrey office and include customer services, back office and call centre workers.

Unite the union says the cuts include pension specialists working on Aviva’s group pensions business.

Unite national officer for finance Dominic Hook says: “Today’s news shows that Diligenta are recklessly pursuing short-term savings at the cost of experienced and irreplaceable staff, whose loss will inevitability impact Aviva’s customers.

“The pension services industry has long been a vital part of Surrey’s economy, but these cuts are the latest in an alarming trend of highly profitable finance firms turning their back on the county.

“Unite will continue to consult and support our members throughout this process and we call on Diligenta to think again about where their priorities lie: staff and customers, or meagre savings.”

A Diligenta spokesman says: “We can confirm that we are consulting with a number of employees about changes to our location strategy.  These changes relate to three Diligenta locations: Salisbury, Exeter and Dorking.

The firm says Peterborough, Bristol, Liverpool and Basingstoke will continue to be “core locations”.

He says: “These changes are part of an ongoing process to consolidate our locations. We can confirm that Peterborough, Bristol, Liverpool, Basingstoke will continue to be core Diligenta locations and will not be impacted by these changes. We remain focused on the long term sustainability of our business and committed to ongoing investment in the UK.

“We anticipate that these changes will impact around 130 roles over the next 12 months. We are committed to supporting impacted employees throughout the process and we are in regular dialogue with employee representative bodies, which have been consulted about these changes.”

An Aviva spokeswoman says: “Diligenta supports a small part of Aviva’s customer service for Aviva’s corporate pensions customers at our Dorking site.

“Aviva has previously announced that it will maintain a considerable customer service team at its Dorking site serving our corporate pension customers and we do not expect any disruption to service standards due to the changes announced by Diligenta.”