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Open and shut case

Following the front page headline, Stop taping our teams, says FSA, (Money Marketing, August 11), I have just used the link to the FSA’s website and find the whole thing almost unbelievable – almost because nothing coming from Canaryland shocks me any more.

This hysterical tone seems to indicate that the FSA has something to hide and it is not confident that employees can comport themselves in a trustworthy way.

What about the FSA being open and honest? Why does this only apply to us? It is quick to jump on to legal redress but we cannot do likewise as it has immunity. If it were a level playing field, it would never be out of court. Is it only us who have to treat customers fairly?

A little understanding might help it. When the behemoth comes to call, the little guy can, and does, feel hugely intimidated and has very little, if anything at all, with which to defend himself. He does not have the resources of a Legal & General. It has been amply demonstrated that there are many employees at the FSA who fall short in many ways.

The tape demonstrated severe shortcomings and the FSA would perhaps do better to tell us all how these are being addressed to restore our confidence rather than waving their big stick.

The edict is more redolent of coming out of the Kremlin than a UK institution. I can tape whoever I like in my own premises, it seems, other than the immune FSA.

In the modern world, tape recordings and video surveillance are commonplace. Why? Because modern comportment and manners are sadly lacking. If standards were robust they would not be needed.

To quote Corporal Jones in the BBC TV series Dad’s Army “They don’t like it up ’em”. Once again this seems like an own goal. If they want the trust and respect of those they regulate this is not the way to go about it.

Harry KatzNorwest Consultants, Middlesex


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