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Online tech support to aid IFAs and public

Internet IFA NeedAnAdviser.com is offering an online support tool aimed at answering technical questions from smaller IFA firms and the general public.

The ask an adviser service will be available over the phone or by post for £9.99 a month.

The company says it has developed the service in response to an increasing number of hits on its website from smaller IFA firms needing extra support on issues such as FSA regulation.

If users have any technical queries or problems with the service, they will be able to get a written response from an adviser within 48 hours.

NeedAnAdviser says the tool is not designed to compete with independent financial advice but it believes the public are often put off seeing or speaking to advisers because they fear the costs involved or the hard sell. Director Ashley Clark says: “You have the security of a written response and opinion from someone who knows their way around the money maze as well as the benefit of an unbiased response.”

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