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Ombudsman publishes booklet for financial services industry

The Financial Services Ombudsman is launching a booklet aimed at IFAs, insurers, banks and building societies, explaining its role and how it resolves disputes.

The booklet sets out how firms should handle complaints before the ombudsman gets involved, the types of complaint the ombudsman can deal with and how the process works.

Chief Ombudsman Walter Merricks says: “We hope the guide will help firms in their dealings with us – and de-mystify the ombudsman process.”

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