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Numbers racket

As part of a cost review, I am changing my firm’s telephone contract so that calls to 01 and 02 numbers are capped at a maximum charge of 10p for up to one hour.

Most of the longer phone calls from my business are to insurance companies or Oeic providers (listening to the interminable piped music) and their numbers are 0845, etc, or, even worse, 0870 numbers where the cap at 10p does not apply.

I have asked all of the companies to provide me with normal 01 or 02 numbers and the vast majority either cannot or will not.

If the companies are not making money out of the use of these telephone numbers, then could they please publicise the landline numbers. If they are obtaining extra revenue from the phone companies at the expense of IFAs in addition to all the other costs they have moved from them to us over the last few years, then perhaps they should tell us. If they refuse to publish the numbers, you can draw your own conclusion.

Robin Hunter

Hunter & Co (IFA)

Streetly, Sutton Coldfield

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