Rutherford, former Nucleus’ transfer and compliance manager, will now manage the platform’s five-strong client management and transfer team, working closely with Nucleus’s third party administrator, Scottish Friendly.
Rutherford says: “Having worked in the financial services sector for over 10 years, I am amazed at how much still needs to be done to truly tackle the shoddy customer service levels that prevail. My new role will allow me to be a part of a team that is already addressing this issue and shifting the balance of power from manufacturer to end-user.”
Nucleus chief operations officer Andrew Smith says: “Joanne will be a fantastic addition to our team. Her appointment comes at a pivotal time for the business as we look to exceed our IFA firms’ expectations during these testing times.
“I am confident Joanne’s solid customer centric approach will be a key factor in ensuring this happens.”