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NU opens academy for underwriters

Norwich Union has started an academy to boost its underwriters’ skills and improve service levels for advisers and customers.

The online scheme is aimed at underwriting staff of all levels and is designed to improve technical knowledge across the business area.

The move builds on the service and claims academies that NU introduced in April and May.

Following a pilot scheme in York during August, the new academy has now been extended to 130 underwriting staff in York, Sheffield, Norwich and Stevenage.

It is designed to appeal to candidates of all levels, with different sections for beginners and more experienced members of staff.

The online course has components relating to specific areas of underwriting such as different medical conditions.

Candidates can complete the programme in full or take separate modules to suit their needs. NU says each section is tested to ensure participants’ understanding.

Chief underwriter Michael Whyte says: “Since the launch of our service academy in April, we have had a tremendous response with enrolments outstripping our expectations.

“More than 700 staff have joined so far and almost double this number are due to take part next year. We have already seen our first candidates graduate ahead of schedule, so we are confident we will see a similar response to this latest scheme.”

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