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NU in pledge on tsunami payouts

Norwich Union has confirmed that life insurance payouts for policyholders killed by the tsunami tragedy will not be subject to the seven-year legal rule if a body cannot be found.

It will be applying a “reasonable evidence” test to check if a policyholder has died rather than apply the usual seven-year rule before issuing a death certificate where no body has been found.

NU says it will use information and evidence such as airline bookings, hotel bookings, immigration records and the use of credit cards for assessing whether payouts can be made.

Operations director Mike Kirsch says: “We will be doing our utmost to ensure that claims are handled sensitively and as quickly as possible during what will be a very difficult time for the relatives of victims of the tragedy. There is clearly confusion at the current time around how a relative can claim on a life insurance policy if no body can be found. The lack of a death certificate will not prevent us from investigating and paying a claim.”

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