View more on these topics

NU Healthcare enhances application process

Norwich Union Healthcare has introduced an electronic application and teleinterviewing process to its income protection solutions product.

The electronic application allows advisers to capture and submit the financial and occupational details for all new customers, while a team of interviewers, including nurses, carry out a medical interview capturing medical and lifestyle details.

The application process will be supported by a telephone line for intermediaries with customer quotes and applications initially available through The Exchange and Webline. 

The move is part of NU’s plans to help advisers focus more on their clients’ financial needs, rather than their medical needs.

NU Healthcare head of propositions management and market development Rebecca Freebody says: “These changes to income protection solutions have significantly improved the service we offer to both intermediaries and our customers.

“The new approach not only speeds the application process, but also helps ensure that all appropriate medical information is captured at the point of application. This has proven to significantly reduce non-disclosure, giving our customer greater reassurance that 
should they need to claim everything should run smoothly.”


Opt-out copout

Nobody said it was going to be easy but the new process of automatic enrolment is proving more compli-cated than it needs to be.

10 Years of isas

Isas are 10 years old this year but rather than reaching the anniversary in rude health, commentators say the products are in need of a revamp if declining sales are to revive.

Leading Edge – April 2017

There is little doubt 2017 will be a year of political uncertainty. Leading Edge is Royal London Asset Management’s regular review of investment markets. This edition explores some of the impacts that this uncertainty is having on investors, from the pitfalls of prediction within UK equity investing to the dangers of opting for convenience over […]


News and expert analysis straight to your inbox

Sign up


    Leave a comment


    Why register with Money Marketing ?

    Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

    News & analysis delivered directly to your inbox
    Register today to receive our range of news alerts including daily and weekly briefings

    Money Marketing Events
    Be the first to hear about our industry leading conferences, awards, roundtables and more.

    Research and insight
    Take part in and see the results of Money Marketing's flagship investigations into industry trends.

    Have your say
    Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

    Register now

    Having problems?

    Contact us on +44 (0)20 7292 3712

    Lines are open Monday to Friday 9:00am -5.00pm