Norwich Union Healthcare is introducing enhanced policy benefits on out-patient treatment for acute psychiatric conditions.
The change will see improvements to the specialist referral process and the introduction of criteria for therapist recognition for all healthcare policies with out-patient psychiatric benefit.
NU Healthcare says the streamlined referral process ensures a speedier and more efficient claims process.
It says as specialist intervention is not always needed in less serious cases, customers no longer need to see a specialist first which speeds up the time from seeing their GP to receiving treatment.
NU Healthcare has also introduced criteria for therapist recognition which it says gives customers added confidence that their treatment will be administered by appropriately qualified therapists.