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NU doubles size of large case admin team

Norwich Union has doubled the size of its large case administration team.

The department, which is designed to provide accessible, expert support to advisers writing larger sums assured, now has 14 staff and handles around 200 cases a week, which equates to a total of £5 billion worth of business underwritten annually.

NU head of protection customer experience Sue Hendry says larger sums tend to be more complicated because they present greater risk.

She says: “It is important that these cases receive specialist treatment to ensure applications are turned around quickly and smoothly. By lowering the minimum sum assured to receive this service we are delighted to see that more and more people are benefiting from the facility and the support it provides.”

The division was originally established to provide support for those assuring sums of £1m or more. This amount was lowered to sums above £500,000 in August 2006.


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