View more on these topics

NSPCC chief to be FOS chairman

NSPCC chairman Sir Christopher Kelly has been appointed as chairman of the Financial Ombudsman Service. Kelly, a board member of the National Consumer Council and former permanent secretary at the Department of Health, was appointed along with five new non-executive members of the board. They are IFA Roger Sanders, HSBC senior manager Richard Hampton, Consumer Policy Institute director Caroline Banks, management consultant Julian Lee and retired PWC head of global risk management David Crowther.

Recommended

Investment view

The problem with having different inflation figures is you can use whichever suits your purposes, says Brian Tora.

Skipton launches Yorkshire affordable housing project

Communities in the Yorkshire Dales are in line for a 10 million cash injection from the Skipton Building Society.Skipton has joined forces with the Yorkshire Dales National Park Authority and Craven District Council to launch a five year project aimed at providing 100 to 150 affordable houses for ‘key’ tradespeople to encourage them to stay […]

UK bank staff are weak on products

UK banks are the worst in Europe at cross-selling financial services products according to a report from Booz Allen Hamilton. The report on enhancing revenue across Europes bank branch networks reveals UK banks staff had the weakest specialist product knowledge and were least interested in information proffered by clients that could lead to a cross-sale.

UK bank staff are weak on products

UK bank staff have the weakest specialist product knowledge in Europe and are the least interested in information given by clients that could lead to a cross-sale, says a report from Booz Allen Hamilton.

Newsletter

News and expert analysis straight to your inbox

Sign up

Comments

    Leave a comment