NS&I has launched an online portal service for advisers to access bespoke client information.
Advisers can use the portal to access information about clients’ investments, view account transaction histories, view clients’ premium bonds prize history, and get valuations for fixed-term accounts.
The government-backed savings bank says the portal – which was developed based on customer feedback – will enable a “closer and more effective relationship between firms and NS&I”.
The portal is enabled for advisers to open access to any other planners, paraplanners or administrators as needed.
NS&I head of intermediary relationships Andrew Pike says the portal will also expand its offerings later in the year.
He says: “I accept that we have not always made it easy for firms to interact with us and this can affect the onward service they give to their clients. This new online service addresses this issue.
“The new portal represents a significant investment by NS&I and is a clear statement of our intent to form closer ties with the advice industry.”
The new portal is the next in a series of offerings pledged by NS&I last year following reports of IFAs frustrated at access to its products.
Other plans previously outlined by Money Marketing involve setting up indefinite letters of authority, and a new terms of business agreement between NS&I and advice firms. This could potentially be expanded to allow advisers to transact on behalf of clients in the future.