National Savings & Investments, the Government-backed savings and investments provider, has joined the Financial Ombudsman Services voluntary jurisdiction scheme. Complaints will now be handled by the FOS using the same approach as applies under the compulsory scheme.
Two weeks ago, I looked at some of the arguments for and against fund management groups, recognising that the majority of new fund business is being originated via fund supermarkets and achieving economies by dismantling their own distribution operations both for direct business and advisers.
Standard Life is to target IFAs with an online banner campaign encouraging them to use online aggregation services that can collate valuations on clients complete portfolios instantly.
Our panel of industry experts analyse the uses of offshore trusts in depth
Which? is calling on the financial services industry to sign up to a list of new standards which it says will restore confidence and avoid misselling scandals. In a consultation paper, entitled, Time For A Change, Which? has compiled standards it believes firms should abide by, such as a set of customer principles included in […]
Stan Russell, head of pensions business development, examines why advisers should be talking to their clients about DB-to-DC transfers, and the factors that need to be considered. Read more
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A decade ago, I went through the pain of switching utility providers. Deterred by a catalogue of errors, it is only recently, after a house move, that I tried again. I was pleasantly surprised by how easy it was. It has made me think about how complex and expensive it is to switch in financial […]
It has never been more important to encourage saving. But advisers know only too well how challenging the complexities of the UK savings and pensions landscape make it for people. Any trends towards simplification would be welcome, but unfortunately recent developments have moved in the opposite direction. Take Isas, for example. Their simplicity has always […]
The FCA has confirmed it will consider if there needs to be better guidance around when it and the Financial Ombudsman Service can share information ahead of the FOS making its final decision. In a Complaints Commissioner final report, published on its website yesterday, commissioner Antony Townsend invited the FCA and FOS to discuss when […]